Select Safety Sales Return Policy

Our Policy
Your Satisfaction is very important to us.   Please contact us if you are not 100% satisfied with the item or items that you purchased from Select Safety Sales.

Returns
Customers should contact Select Safety Sales if they decide that they need to return a product within 30 days of delivery so that we can issue a RA (Return Authorization). We will provide you with a shipping address with the RA (Return Authorization).  Please DO NOT return items without the RA and shipping information. Unless a product is defective or damaged during shipping, returned items will incur a 25% restocking fee.

Opened and Used Items
Only unopened items in their original package can be returned, unless it is damaged during shipping.

Shipping and Special Handling Fees
These charges are non-refundable except in cases where the product is damaged.

Damaged Incurred During Shipping
Any damages or losses incurred during shipment should be reported to Select Safety Sales immediately.  Please be sure to inspect all merchandise for any physical abnormalities or obvious damage upon receipt from the carrier. Damages reported after 30 days will become the responsibility of the customer.   If the product has been damaged during shipping and it needs to be returned and exchanged for a replacement item, simply email us at [email protected] with the details so that we can rectify the problem for you.  You may also call us at (866) 864-3495 or fax us at (732) 381-4365.
 
Incorrect Item Received
If you receive an incorrect item, please contact us immediately with the product name, item number and quantity so we can provide instructions for the return and have the correct item shipped to you.

Custom Orders
We are not able to accept returns of custom-made products for any reason other than defect.

Cancellations
If you wish to cancel, or change all or part of an order, we suggest that you call (866) 864-3495 immediately to speak to a customer service representative.  Once the order has left the warehouse, any cancellation or changes to the order will be subject to a 25% re-stocking fee, depending on the item. The customer is responsible for shipping charges.

Instructions for Returning an Item

1. Call or email us for your RA number and return shipping address.
2. Do not write the RA number on the box.
3. Ship the item in its original box.
4. We suggest shipping the item back to us using UPS or FEDEX so that you can track your package. If the item gets lost and does not make its way back to us, we will be unable to issue a credit.
5. Your credit will be issued to the same credit card that was used when the order was placed. [less shipping and handling charges, (pertains to return shipment)]